Monsieur Tricot is a collection of knitted and hand crocheted lighting elements that will turn your outdoor space and garden into a magical place. The hanging and floor lamps, designed by Belgian designer Ilia Eckhardt, combine traditional techniques with high-performing materials and modern technology. Ilia Eckardt grew up immersed in the Belgian fashion scene alongside his mother Hilde Frunt, who knitted prototypes for Belgian fashion designers such as Raf Simons and Dries van Noten. Fascinated by their world, he began experimenting and created his own outdoor lighting collection which he composed as a family. Meet the handsome Monsieur Lebonnet, the graceful Madame Latoque, the chic Madame Cachet and their nephew Monsieur Ellipse. The Monsieur Tricot outdoor lighting collection is CE certified, meaning the lights can be ordered in the 28 member states of the EU, the EFTA countries (Iceland, Norway and Liechtenstein), Switzerland, Macedonia, Serbia and Montenegro.
Shipping Charges: Shipping charges will vary depending on the package's destination, size, and weight. The customer is responsible for any customs fees or import duties that may be applied to the shipment.
Delivery Times: Delivery times will vary depending on the shipping method selected and the destination. We aim to dispatch all orders within 1-2 business days, and delivery times typically range from 3-10 business days.
Tracking: All orders will have a tracking number assigned, and customers can track their packages online. We are not responsible for any lost or stolen packages once shipped.
Delivery Address: The customer is responsible for providing an accurate delivery address. We will not be responsible for any packages delivered to an incorrect address due to the customer's error.
Delivery Issues: If there are any issues with the delivery of your package, please contact our customer service team as soon as possible so that we can investigate and resolve the issue.
Returns: We accept returns on most items within 14 days of receipt of the package. Items must be returned in their original condition and packaging.
Refunds: Refunds will be issued once the returned item has been received and inspected. Refunds will be issued to the original payment method.
Shipping Costs: Shipping costs for returns will be the customer's responsibility, unless the item is defective or there was an error on our part.
Non-Returnable Items: Some items are non-returnable, such as personalised or custom items, will be marked as such on the product page.
How to Return an Item: To initiate a return, please contact our customer service team via email at email@example.com with your order number and the reason for the return. We will provide you with instructions for returning the item.
Exchanges: We do not offer exchanges at this time. If you would like to exchange an item, please follow the returns process and place a new order for the item you would like to receive.